Datenschutzerklärung

This Privacy Policy explains how Bokshatin, operating the website bokshatin.shop (the “Site”, “we”, “us”, or “our”), collects, uses, discloses, stores, transfers, and protects personal information when you visit our Site, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store.

Bokshatin sells women’s fashion clothing and related fashion products to customers in multiple regions, including the United States, Canada, Mexico, Australia, the United Kingdom, Germany, France, the Netherlands, and other European countries.

For privacy-related questions, requests, or complaints, you may contact us at:

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop

By using our Site, purchasing our products, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information that we collect through:

• Our Shopify online store located at bokshatin.shop
• Checkout, payment, order processing, shipping, return, and customer service interactions
• Email, contact forms, live chat, social media messages, and customer support communications
• Marketing subscriptions, promotional campaigns, discount offers, and newsletters
• Cookies, pixels, analytics tools, advertising tools, and similar tracking technologies
• Any other interaction between you and Bokshatin where personal information is provided or collected

This Privacy Policy does not apply to third-party websites, apps, platforms, payment providers, social media platforms, shipping carriers, or services that we do not own or control. Their privacy practices are governed by their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

2.1 Information You Provide Directly

We may collect the following information when you place an order, create an account, contact us, or use our services:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Account login information
• Order details
• Product preferences
• Clothing size, style preferences, or fashion-related selections you provide
• Customer service messages
• Return and refund information
• Reviews, feedback, survey responses, or other content you submit
• Marketing subscription preferences
• Any other information you choose to provide to us

2.2 Order and Transaction Information

When you purchase products from Bokshatin, we collect information necessary to process and fulfill your order, including:

• Items purchased
• Order number
• Purchase date
• Shipping method
• Delivery status
• Billing and shipping details
• Payment confirmation status
• Refund, return, or exchange information
• Fraud prevention and transaction verification information

We do not intentionally store full payment card numbers. Payment information is processed by Shopify and third-party payment processors according to their own security and privacy standards.

2.3 Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Referring website
• Pages viewed
• Products viewed
• Search terms used on the Site
• Time spent on pages
• Clicks, scrolling activity, and browsing behavior
• Cart activity
• Checkout activity
• Approximate location based on IP address
• Cookie identifiers, pixel identifiers, and similar tracking data

This information helps us operate the Site, improve the shopping experience, prevent fraud, measure performance, and understand how customers interact with our products.

2.4 Information from Third Parties

We may receive personal information from third parties, including:

• Shopify and Shopify-related services
• Payment processors
• Shipping and logistics providers
• Fraud prevention providers
• Marketing and advertising platforms
• Analytics providers
• Social media platforms
• Customer service tools
• Email marketing platforms
• Publicly available sources where permitted by law

This information may be combined with information we already hold about you.

3. How We Use Personal Information

We use personal information for the following purposes:

3.1 To Provide Our Products and Services

We use personal information to:

• Process orders
• Confirm payments
• Fulfill and ship purchases
• Provide tracking updates
• Manage customer accounts
• Process returns, refunds, and exchanges
• Respond to customer inquiries
• Provide after-sales support
• Send order confirmations, shipping notifications, and service messages
• Maintain records of purchases and customer service interactions

3.2 To Operate and Improve Our Site

We use personal information to:

• Operate bokshatin.shop
• Improve website functionality
• Personalize the shopping experience
• Analyze product demand and browsing behavior
• Improve product listings, pricing, size information, and customer experience
• Troubleshoot technical issues
• Test and improve website design, checkout flow, and performance

3.3 To Communicate With You

We may use personal information to:

• Respond to your questions
• Provide customer support
• Send important service updates
• Notify you about your order
• Inform you about policy updates
• Request feedback about your shopping experience

3.4 For Marketing and Advertising

Where permitted by law or with your consent where required, we may use personal information to:

• Send promotional emails
• Send newsletters
• Offer discounts, campaigns, or product recommendations
• Show personalized advertisements
• Measure advertising performance
• Create customer segments based on purchase or browsing behavior
• Improve marketing content for women’s fashion clothing and related products

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us at info@bokshatin.shop.

3.5 For Security, Fraud Prevention, and Legal Compliance

We may use personal information to:

• Detect, prevent, and investigate fraud
• Protect our Site, customers, and business
• Verify transactions
• Prevent unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations
• Respond to lawful requests from authorities
• Maintain accounting, tax, and business records
• Establish, exercise, or defend legal claims

4. Legal Bases for Processing Personal Information

For customers in the European Union, European Economic Area, United Kingdom, Switzerland, and other regions that require a legal basis for processing, we process personal information under the following legal bases:

4.1 Performance of a Contract

We process personal information when necessary to provide products and services you request, including processing orders, payments, shipping, returns, refunds, and customer support.

4.2 Legitimate Interests

We may process personal information for our legitimate business interests, including improving our Site, preventing fraud, securing our systems, analyzing business performance, responding to customer inquiries, and conducting limited marketing activities where permitted by law.

4.3 Consent

We rely on consent where required, including for certain marketing communications, non-essential cookies, personalized advertising technologies, and certain data transfers or processing activities where applicable.

You may withdraw your consent at any time where processing is based on consent.

4.4 Legal Obligations

We may process personal information when necessary to comply with tax, accounting, consumer protection, customs, shipping, legal, or regulatory obligations.

4.5 Protection of Rights and Legal Claims

We may process personal information when necessary to establish, exercise, or defend legal claims or protect the rights, safety, and property of Bokshatin, our customers, or others.

5. Cookies and Similar Technologies

Our Site uses cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Site and improve your shopping experience.

5.1 Types of Cookies We Use

We may use the following categories of cookies:

Strictly Necessary Cookies
These cookies are required for the Site to function, including shopping cart, checkout, account login, security, and order processing features.

Performance and Analytics Cookies
These cookies help us understand how visitors use the Site, which pages are popular, which products are viewed, and how we can improve performance.

Functional Cookies
These cookies remember your preferences, such as region, language, currency, account settings, and shopping preferences.

Advertising and Marketing Cookies
These cookies may be used to deliver relevant ads, measure ad performance, limit repeated ads, and understand the effectiveness of marketing campaigns.

5.2 Cookie Choices

You can manage cookies through your browser settings. Depending on your location, you may also see a cookie banner or privacy preferences tool on our Site that allows you to accept, reject, or customize certain non-essential cookies.

If you disable cookies, some parts of the Site may not function properly, including cart, checkout, account, and personalized shopping features.

6. How We Share Personal Information

We do not sell your personal information for money. However, we may share personal information with trusted third parties where necessary to operate our business, provide services, comply with law, or improve our Site.

We may disclose personal information to the following categories of recipients:

6.1 Shopify and E-Commerce Service Providers

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online. Shopify may process personal information on our behalf to support store operation, checkout, payment, analytics, fraud prevention, and customer privacy functions.

6.2 Payment Processors

We share transaction-related information with payment processors to authorize, process, verify, and secure payments. Payment processors may collect and process payment information according to their own privacy policies and security requirements.

6.3 Shipping and Logistics Providers

We share shipping information with carriers, fulfillment providers, customs brokers, and logistics partners to deliver your order, provide tracking, handle delivery issues, and process returns.

6.4 Marketing and Advertising Partners

Where permitted by law or with consent where required, we may share limited information with advertising and marketing partners to send promotional communications, measure campaign performance, and show relevant advertisements.

6.5 Analytics Providers

We may share device, browsing, and usage information with analytics providers to understand Site traffic, product interest, conversion performance, and customer experience.

6.6 Customer Service and Business Tools

We may share information with providers that help us manage customer inquiries, email communications, reviews, feedback, fraud prevention, technical support, and business operations.

6.7 Legal, Regulatory, and Safety Purposes

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Protect our rights, property, and safety
• Prevent fraud or security incidents
• Enforce our policies
• Resolve disputes
• Protect customers or others from harm

6.8 Business Transfers

If Bokshatin is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

7. International Data Transfers

Bokshatin is located in the Netherlands and serves customers internationally. Your personal information may be processed in countries other than your country of residence, including the Netherlands, other European countries, the United States, Canada, Australia, and other locations where our service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, such as contractual protections, data processing agreements, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using our Site and placing orders, you understand that your personal information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information for the following reasons:

• To process and fulfill your orders
• To provide customer support
• To manage returns, refunds, exchanges, and warranty-related matters
• To comply with accounting, tax, customs, and legal obligations
• To prevent fraud and protect security
• To resolve disputes
• To maintain business records
• To comply with applicable limitation periods

Order and transaction records may be retained for up to seven years or longer where required by tax, accounting, customs, consumer protection, or legal obligations. Marketing data is retained until you unsubscribe, withdraw consent, or request deletion, unless we are legally required or permitted to retain certain information.

When personal information is no longer needed, we will delete, anonymize, or securely retain it in accordance with applicable law and our business requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Secure hosting through Shopify
• Encrypted checkout connections
• Restricted access to customer information
• Fraud prevention tools
• Password and account protection measures
• Internal access controls
• Secure third-party service provider arrangements
• Monitoring for suspicious activity

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your personal information using commercially reasonable safeguards.

You are responsible for keeping your account login credentials confidential and for notifying us promptly if you believe your account has been accessed without authorization.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information
• The right to request restriction of processing
• The right to object to certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to data portability
• The right to opt out of certain marketing communications
• The right to opt out of certain targeted advertising or data sharing where applicable
• The right not to be discriminated against for exercising privacy rights
• The right to lodge a complaint with a data protection authority

To exercise your rights, contact us at info@bokshatin.shop.

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

11. Privacy Rights for EU, EEA, UK, and Swiss Customers

If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the GDPR, UK GDPR, and related national laws.

These rights may include:

• Access to your personal data
• Rectification of inaccurate personal data
• Erasure of personal data
• Restriction of processing
• Objection to processing based on legitimate interests
• Objection to direct marketing
• Data portability
• Withdrawal of consent
• The right to lodge a complaint with a supervisory authority

Because Bokshatin is located in the Netherlands, you may contact the Dutch Data Protection Authority if you believe your rights have not been properly addressed. You may also contact your local data protection authority in your country of residence.

Our contact for privacy requests is:

Email: info@bokshatin.shop
Address: Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands

12. Privacy Rights for United States Customers

Depending on your U.S. state of residence, you may have rights under state privacy laws. These rights may include the right to:

• Know what personal information we collect, use, disclose, or share
• Access personal information we hold about you
• Correct inaccurate personal information
• Delete personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit the use of sensitive personal information where applicable
• Receive a copy of your personal information in a portable format
• Appeal a privacy rights decision where applicable
• Not be discriminated against for exercising privacy rights

12.1 California Privacy Notice

For California residents, this section provides additional information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

In the past twelve months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers
• Commercial information, such as products purchased, order history, cart activity, returns, refunds, and product preferences
• Internet or electronic network activity, such as browsing behavior, device information, cookies, product views, and Site interactions
• Geolocation information, such as approximate location based on IP address
• Inferences, such as style preferences, shopping interests, and product recommendations
• Customer support information, such as messages, feedback, and service inquiries

We collect this information from you, from your device, from Shopify, from payment and shipping providers, from analytics and advertising tools, and from other service providers.

We use this information for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, analytics, Site improvement, marketing, and legal compliance.

We disclose personal information to the categories of recipients described in Section 6 of this Privacy Policy.

We do not sell personal information for money. However, some advertising, analytics, or tracking activities may be considered “sharing” or “targeted advertising” under certain U.S. state privacy laws. Where required, you may opt out by using the privacy settings, cookie preferences, or data opt-out tools available on our Site, or by contacting us at info@bokshatin.shop.

We do not knowingly sell or share personal information of individuals under 16 years of age.

13. Privacy Rights for Canadian Customers

If you are located in Canada, you may have rights under Canadian privacy laws, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent where applicable
• Ask questions about our privacy practices
• File a complaint with the relevant privacy authority

We collect, use, and disclose personal information only for reasonable business purposes, with consent where required, and in accordance with this Privacy Policy.

To make a privacy request, contact us at info@bokshatin.shop.

14. Privacy Rights for Mexican Customers

If you are located in Mexico, you may have rights under applicable Mexican personal data protection laws, including ARCO rights:

• Access your personal data
• Rectify inaccurate or incomplete personal data
• Cancel or request deletion of personal data where legally applicable
• Oppose certain processing of your personal data

You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@bokshatin.shop. We may request information necessary to verify your identity and process your request.

15. Privacy Rights for Australian Customers

If you are located in Australia, you may have rights under applicable Australian privacy laws, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Make a complaint about how your personal information is handled
• Opt out of marketing communications

To make a request or complaint, contact us at info@bokshatin.shop. We will review and respond to your request in accordance with applicable law.

16. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about:

• New arrivals
• Women’s fashion clothing collections
• Promotions and discounts
• Seasonal campaigns
• Product recommendations
• Store updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@bokshatin.shop.

Even if you unsubscribe from marketing communications, we may still send non-marketing messages, such as order confirmations, shipping updates, refund notices, account notices, and policy updates.

17. Personalized Advertising

We may use advertising technologies to show relevant ads based on your interactions with our Site, products, and marketing content.

Personalized advertising may involve cookies, pixels, device identifiers, hashed email addresses, browsing activity, product views, cart activity, and purchase history.

Where required by law, we will request your consent before using certain advertising cookies or tracking technologies. You may manage your preferences through our cookie banner, privacy settings, browser settings, or by contacting us at info@bokshatin.shop.

18. Do Not Track and Global Privacy Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is no single industry standard for responding to all browser-based signals, our response may vary depending on the technology used and applicable legal requirements.

Where required by applicable law and supported by our Site technology, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for applicable data sharing or targeted advertising choices.

You may also contact us directly at info@bokshatin.shop to submit an opt-out request.

19. Children’s Privacy

Our Site is intended for general audiences and is not directed to children.

We do not knowingly collect personal information from children under the age of 13 in the United States, under the age of 14 in certain European countries where applicable, or under the age of 16 where local law requires a higher age threshold.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@bokshatin.shop. If we determine that we have collected personal information from a child in violation of applicable law, we will delete it as soon as reasonably possible.

20. User-Generated Content and Reviews

If you submit reviews, comments, photos, feedback, or other content to our Site or social media pages, that information may be visible to other users depending on where it is posted.

Please do not include sensitive personal information, payment information, identity documents, private addresses, or other confidential information in public reviews or comments.

We may use customer reviews and feedback to improve our products, customer experience, and marketing, where permitted by law.

21. Links to Third-Party Websites

Our Site may contain links to third-party websites, social media platforms, payment services, shipping trackers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

22. Sensitive Personal Information

We do not intentionally collect sensitive personal information, such as government identification numbers, precise health information, racial or ethnic origin, religious beliefs, biometric data, or criminal history.

Please do not send sensitive personal information to us unless specifically requested for a lawful and necessary purpose.

If we receive sensitive personal information that is not necessary for our services, we may delete it.

23. Automated Decision-Making

We do not use personal information to make automated decisions that produce legal or similarly significant effects about you.

We may use automated tools to help detect fraud, prevent suspicious transactions, recommend products, personalize content, or improve Site performance. These tools are used to support business operations and protect customers.

24. Accuracy of Personal Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If your shipping address, email address, phone number, or account information changes, please update your account or contact us at info@bokshatin.shop.

We are not responsible for failed delivery, delayed delivery, or communication issues caused by inaccurate or incomplete information provided by customers.

25. Account Information

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us immediately if you suspect unauthorized access to your account.

We may suspend or restrict account access where necessary to protect customer security, prevent fraud, or comply with legal obligations.

26. Complaints and Dispute Resolution

If you have a privacy complaint, please contact us first at:

Email: info@bokshatin.shop
Address: Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands

Please include your name, contact information, country or region, and a clear description of your privacy concern.

We will review your complaint and respond within a reasonable timeframe and in accordance with applicable law.

If you are located in the EU, EEA, UK, Switzerland, Canada, Australia, Mexico, or another jurisdiction with a privacy regulator, you may also have the right to contact your local data protection or privacy authority.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, Shopify features, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

If changes are material, we may provide additional notice where required by law, such as by posting a notice on our Site or contacting you by email.

Your continued use of the Site after an updated Privacy Policy is posted means you acknowledge the updated policy.

28. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop