Conditions d’utilisation

Welcome to Bokshatin. These Terms of Service govern your access to and use of bokshatin.shop and your purchase of women’s fashion clothing and related products from our online store.

The website bokshatin.shop is operated by Bokshatin. Throughout these Terms, the terms “Bokshatin”, “we”, “us”, and “our” refer to Bokshatin. The terms “you”, “your”, “customer”, and “user” refer to any person who visits our website, creates an account, places an order, purchases products, contacts us, or otherwise uses our services.

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop

By accessing our website, browsing our products, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree to these Terms, you should not access the website, place an order, or use our services.

1. Online Store Terms

Bokshatin sells women’s fashion clothing and related fashion products through bokshatin.shop. Our products may include dresses, tops, bottoms, outerwear, seasonal fashion items, accessories, and other women’s apparel products.

By using our website, you confirm that:

• You are at least the age of majority in your country, state, province, or region of residence.
• You have the legal capacity to enter into a binding contract.
• You will provide accurate, complete, and current information when placing an order.
• You will not use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
• You will comply with all applicable laws and regulations in your country or region.

You may not use our products or website for illegal purposes, including but not limited to fraud, intellectual property infringement, payment abuse, unauthorized resale, scraping, hacking, or transmitting malicious code.

Any violation of these Terms may result in cancellation of orders, suspension of access, refusal of service, or other actions permitted by law.

2. Eligibility and Customer Responsibility

Our website is intended for customers who are legally able to purchase products online.

You are responsible for ensuring that your use of our website and purchase of our products complies with the laws applicable to you, including laws related to online purchases, customs, importation, taxes, consumer protection, and product use.

We may refuse service, cancel orders, limit purchases, or restrict access where we reasonably believe that:

• The order information is inaccurate or incomplete.
• The transaction appears fraudulent or suspicious.
• The payment method cannot be verified.
• The order violates these Terms or our policies.
• The order may violate applicable law.
• The customer has abused our services, policies, promotions, or payment systems.

Nothing in these Terms limits any mandatory consumer rights that apply to you under the laws of your country or region.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, colors, materials, measurements, sizes, pricing, availability, and images as accurately as possible.

However, you understand and agree that:

• Product colors may appear slightly different depending on your screen, device, lighting, and display settings.
• Measurements may vary slightly due to manual measurement, fabric characteristics, garment design, or production differences.
• Product availability may change without notice.
• Product descriptions may be updated, corrected, or modified at any time.
• Packaging, labels, design details, materials, or minor specifications may vary slightly between production batches.

For women’s fashion clothing, size and fit may vary depending on cut, fabric, silhouette, and style. Customers are responsible for reviewing size charts, measurements, product descriptions, and style details before placing an order.

Minor color differences, minor measurement differences, or personal fit preferences are not considered defects unless the product is materially different from the description or does not meet applicable consumer guarantees.

4. Accuracy of Information

We reserve the right to correct errors, inaccuracies, or omissions on our website at any time without prior notice.

This may include errors related to:

• Product descriptions
• Product images
• Sizes
• Colors
• Prices
• Promotions
• Discounts
• Shipping information
• Product availability
• Estimated delivery times
• Order details
• Website content

If an order is affected by a pricing error, product information error, stock error, or technical error, we may contact you to confirm the corrected information, cancel the order, or issue a refund where appropriate.

We are not obligated to honor incorrect prices, incorrect promotions, or inaccurate product information caused by obvious error, system malfunction, or unauthorized manipulation.

5. Orders

When you place an order on bokshatin.shop, you are making an offer to purchase the selected products under these Terms.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

An order is accepted when we process the order and prepare it for shipment.

We reserve the right to accept, reject, cancel, or limit any order for any lawful reason, including but not limited to:

• Product unavailability
• Incorrect product or pricing information
• Payment failure
• Suspected fraud
• Incorrect shipping address
• Unusual order activity
• Violation of these Terms
• Legal or regulatory restrictions
• System or technical errors

If we cancel an order after payment has been made, we will issue a refund to the original payment method unless otherwise required by law.

6. Order Information

You agree to provide accurate and complete order information, including:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Any other information required to process and deliver your order

You are responsible for ensuring that your shipping address is complete and correct before submitting your order.

Bokshatin is not responsible for delivery failure, delay, loss, additional shipping costs, customs problems, or returned parcels caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

If you notice an error in your order information, contact us immediately at info@bokshatin.shop. We will try to assist you, but we cannot guarantee changes once an order has entered processing, packing, or shipment.

7. Pricing and Currency

Prices displayed on our website are shown in the currency available at checkout.

We reserve the right to change product prices, discounts, promotions, and shipping fees at any time without prior notice.

The price charged for an order will be the price shown at checkout at the time the order is placed, subject to correction of obvious errors.

Prices may not include customs duties, import taxes, VAT, sales taxes, clearance fees, or other charges imposed by the destination country unless clearly stated at checkout.

For international orders, customers may be responsible for import taxes, customs duties, VAT, brokerage fees, or other local charges required by the destination country.

8. Payments

Payment must be completed at checkout using one of the payment methods available on our website.

By submitting payment information, you represent and warrant that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate and complete.
• You authorize us and our payment service providers to charge the total order amount, including product costs, shipping fees, taxes, and other applicable charges.
• You will not use fraudulent, stolen, unauthorized, or invalid payment methods.

Payments may be processed by Shopify Payments, PayPal, credit card processors, debit card processors, digital wallet providers, or other third-party payment providers.

We do not intentionally store full payment card numbers. Payment processing is handled by third-party payment processors according to their own security standards and privacy policies.

If a payment is declined, reversed, disputed, flagged, or suspected to be fraudulent, we may cancel or suspend the order.

9. Fraud Prevention and Verification

To protect customers and our business, we may use fraud prevention tools and manual review processes.

We may request additional information to verify an order, including confirmation of identity, billing details, shipping address, or payment authorization.

If we cannot verify an order, or if we reasonably suspect fraud, unauthorized payment activity, chargeback abuse, or misuse of our services, we may cancel the order and issue a refund where appropriate.

We reserve the right to report suspected fraud or illegal activity to payment providers, shipping carriers, law enforcement, or other relevant authorities where permitted by law.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

We make reasonable efforts to process and ship orders within the estimated timeframe shown on our website or communicated to you.

However, delivery times are estimates only and are not guaranteed unless expressly stated.

Shipping and delivery may be affected by factors outside our control, including:

• Carrier delays
• Customs processing
• Import inspections
• Weather conditions
• Public holidays
• Incorrect addresses
• Remote delivery locations
• High order volume
• Supply chain disruptions
• Force majeure events
• Local regulations or delivery restrictions

Bokshatin is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or events beyond our reasonable control.

11. Risk of Loss and Delivery

Risk of loss or damage may pass to you when the order is delivered to the shipping address provided at checkout, except where applicable law provides otherwise.

If tracking shows that a package has been delivered, but you have not received it, you should contact the carrier and also notify us at info@bokshatin.shop.

We will make reasonable efforts to assist, but we are not responsible for packages lost after confirmed delivery due to theft, incorrect address, building access issues, mailroom handling, or customer failure to collect the package, unless required by applicable law.

12. Customs, Duties, Taxes, and Import Rules

For international orders, customers are responsible for complying with all customs, import, tax, and delivery requirements in the destination country.

You may be required to pay customs duties, VAT, import taxes, clearance fees, handling fees, or other charges imposed by local authorities or shipping carriers.

These charges are not controlled by Bokshatin and are not included in the product price unless clearly stated at checkout.

If a package is delayed, returned, refused, abandoned, or destroyed because of unpaid customs charges, import restrictions, failed customs clearance, or customer refusal, Bokshatin may deduct shipping costs, return costs, customs costs, handling costs, and other direct expenses from any refund where permitted by law.

13. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy, which forms part of these Terms.

Customers must follow the return instructions provided by Bokshatin before sending any product back.

Items returned without approval may be refused, delayed, or returned to the customer.

Refunds are generally issued to the original payment method after the returned item is received, inspected, and approved.

Original shipping fees, express shipping fees, customs fees, import taxes, and handling fees may be non-refundable unless required by law or unless the refund is due to our error.

Nothing in our Return and Refund Policy limits any mandatory consumer rights that apply to you under applicable law.

14. European Union, EEA, and Netherlands Consumer Rights

If you are located in the European Union or European Economic Area, you may have statutory consumer rights, including the right of withdrawal for certain online purchases.

For eligible goods purchased online, consumers generally have the right to withdraw from the purchase within 14 days from the date the goods are received, subject to legal exceptions.

To exercise your right of withdrawal, contact us at:

info@bokshatin.shop

Goods must be returned according to our return instructions. You may be responsible for return shipping costs unless required otherwise by law.

You may be responsible for any diminished value of returned goods caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

This section does not limit any additional rights you may have under Dutch law, EU consumer law, or the laws of your country of residence.

15. United Kingdom Consumer Rights

If you are located in the United Kingdom, you may have statutory rights under applicable UK consumer laws.

These rights may include cancellation rights for eligible online purchases, rights relating to faulty goods, and rights where products are not as described or not fit for purpose.

Nothing in these Terms excludes, restricts, or limits any rights you have under applicable UK consumer protection laws.

16. United States Customers

If you are located in the United States, your purchases are subject to these Terms, our posted policies, and applicable U.S. federal and state consumer protection laws.

Depending on your state, you may have additional rights that cannot be excluded or limited by these Terms.

Nothing in these Terms is intended to limit any non-waivable consumer rights available under applicable U.S. law.

17. Canadian Customers

If you are located in Canada, your purchases are subject to these Terms, our posted policies, and applicable Canadian federal, provincial, and territorial consumer protection laws.

Nothing in these Terms limits rights that cannot be excluded under applicable Canadian law, including rights relating to defective goods, misleading descriptions, or unfair business practices.

18. Mexican Customers

If you are located in Mexico, your purchases are subject to these Terms, our posted policies, and applicable Mexican consumer protection laws.

Nothing in these Terms limits mandatory rights that apply under Mexican law, including rights related to defective products, incorrect products, or products that do not match the description.

19. Australian Customers

If you are located in Australia, our goods may come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund, compensation, or other remedy if a product fails to meet applicable consumer guarantees.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Change-of-mind returns are handled under our Return and Refund Policy, but your statutory rights for faulty, unsafe, non-compliant, or misdescribed goods remain unaffected.

20. Account Registration

You may have the option to create an account on our website.

You agree to provide accurate, complete, and current account information and to keep your login credentials secure.

You are responsible for all activity that occurs under your account unless caused by our negligence or breach of legal duty.

You must notify us immediately at info@bokshatin.shop if you believe your account has been accessed without authorization.

We may suspend, restrict, or terminate account access where we reasonably believe that an account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

21. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about new arrivals, women’s fashion collections, promotions, discounts, product recommendations, and store updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@bokshatin.shop.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related messages, including order confirmations, shipping updates, refund notices, account notices, and policy updates.

22. Promotions, Discounts, and Gift Cards

We may offer promotions, discount codes, free gifts, bundles, loyalty offers, or other special campaigns from time to time.

Promotions are subject to the specific terms displayed at the time of the offer.

Unless otherwise stated:

• Discount codes cannot be combined.
• Discounts cannot be applied retroactively to previous purchases.
• Promotions may be changed or withdrawn at any time.
• Promotions may be limited by region, product, order value, customer, or time period.
• Free gifts may be limited in quantity and subject to availability.
• If an order is returned, promotional benefits may be adjusted or deducted where permitted by law.

Gift cards, store credits, and promotional credits are not redeemable for cash unless required by law.

23. Product Availability

All products are subject to availability.

We do not guarantee that any product will remain available, even if it appears on our website.

If a product becomes unavailable after you place an order, we may:

• Cancel the affected item
• Offer a replacement
• Offer store credit
• Issue a refund
• Contact you for further instructions

We are not liable for product unavailability except as required by law.

24. Final Sale Items

Certain products may be marked as “Final Sale”, “Clearance”, “Non-Returnable”, or similar wording.

Final sale items may not be eligible for return, refund, or exchange unless they are defective, damaged, incorrect, not as described, or returnable under applicable law.

This section does not limit statutory consumer rights.

25. Hygiene-Sensitive Products

Certain fashion items may be hygiene-sensitive, including but not limited to underwear, lingerie, bodysuits, swimwear, earrings, hair accessories, and similar items.

For health and hygiene reasons, these products may not be returnable if protective seals, hygiene liners, tags, or packaging have been removed, unless the product is defective, incorrect, not as described, or returnable under applicable law.

26. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, suggestions, ideas, or other content to us or through our website, you grant Bokshatin a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, translate, edit, and distribute that content for business, marketing, customer service, and website purposes, subject to applicable law.

You agree that your submissions will not:

• Violate any law
• Infringe any third-party rights
• Contain false, misleading, abusive, defamatory, obscene, or offensive content
• Contain spam, malware, or unauthorized advertising
• Include private information of another person without permission

We may remove, edit, refuse, or moderate user content at our discretion where permitted by law.

27. Intellectual Property

All content on bokshatin.shop, including text, images, graphics, logos, product descriptions, layouts, icons, designs, photographs, videos, website structure, and other materials, is owned by or licensed to Bokshatin and is protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, resell, modify, display, publish, scrape, download, exploit, or use any part of our website or content for commercial purposes without our prior written permission.

You may use our website only for personal shopping and lawful purposes.

Unauthorized use of our intellectual property may result in legal action.

28. Third-Party Tools and Services

Our website may use third-party tools and services, including but not limited to Shopify, payment processors, shipping carriers, analytics tools, advertising tools, email service providers, review tools, customer service tools, and social media platforms.

These third-party services may be subject to their own terms and privacy policies.

We are not responsible for the acts, omissions, policies, security practices, or content of third-party services, except where required by law.

Your use of third-party services is at your own risk and subject to the applicable third-party terms.

29. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Third-party links are provided for convenience only. We do not control and are not responsible for third-party websites, content, products, services, policies, or practices.

You should review the terms and privacy policies of third-party websites before using them.

30. Prohibited Uses

You may not use our website, services, or products for any unlawful or prohibited purpose.

You agree not to:

• Violate any applicable law or regulation
• Infringe our intellectual property rights or the rights of others
• Submit false, misleading, or fraudulent information
• Use stolen, unauthorized, or invalid payment methods
• Attempt to interfere with website security
• Upload viruses, malware, or harmful code
• Scrape, crawl, copy, or harvest website data without permission
• Use bots, automated tools, or unauthorized scripts
• Abuse promotions, discounts, refunds, chargebacks, or return policies
• Harass, threaten, defame, or abuse others
• Attempt to access accounts, systems, or data without authorization
• Use our website in a way that disrupts normal operation
• Resell products in violation of applicable law or without authorization where authorization is required

We reserve the right to investigate and take appropriate action against violations, including refusing service, canceling orders, restricting access, reporting suspicious activity, or pursuing legal remedies.

31. Chargebacks and Payment Disputes

If you have a problem with an order, you should contact us first at:

info@bokshatin.shop

We will make reasonable efforts to resolve the issue in accordance with our policies and applicable law.

If you file a chargeback or payment dispute, we may provide order records, tracking information, communication records, delivery confirmation, and other relevant evidence to the payment provider.

Opening a chargeback may delay or prevent our ability to process a refund, replacement, or other resolution while the dispute is under review.

Fraudulent chargebacks or payment disputes may result in account restrictions, order cancellation, refusal of future service, or other actions permitted by law.

32. Disclaimer of Warranties

Our website and services are provided on an “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

• The website will be uninterrupted, secure, or error-free.
• Product availability will always be accurate.
• Website content will always be free from errors.
• Delivery will occur by a specific date unless expressly guaranteed.
• The website will be free from viruses or harmful components.
• All product images will appear exactly the same on every screen or device.

This disclaimer does not exclude or limit any warranties, consumer guarantees, or rights that cannot be excluded under applicable law.

33. Limitation of Liability

To the fullest extent permitted by law, Bokshatin and its owners, employees, contractors, suppliers, service providers, affiliates, and partners will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, loss of goodwill, or business interruption.

To the fullest extent permitted by law, our total liability for any claim related to your use of our website, services, or products will not exceed the amount you paid for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

34. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Bokshatin and its owners, employees, contractors, suppliers, service providers, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses, including reasonable legal fees, arising from:

• Your breach of these Terms
• Your misuse of our website or services
• Your violation of applicable law
• Your infringement of third-party rights
• Your fraudulent, abusive, or unauthorized activity
• Information you provide that is false, inaccurate, or misleading

This indemnity does not apply where prohibited by applicable consumer protection law.

35. Force Majeure

Bokshatin will not be liable for delay or failure to perform obligations caused by events beyond our reasonable control.

Such events may include:

• Natural disasters
• Extreme weather
• Fire, flood, earthquake, or storm
• War, terrorism, civil unrest, or government action
• Epidemics or pandemics
• Strikes or labor disruptions
• Customs delays
• Carrier delays
• Supply chain disruptions
• Internet, hosting, or technology failures
• Payment processor disruptions
• Legal or regulatory restrictions
• Other events outside our reasonable control

If a force majeure event affects our ability to fulfill an order, we will make reasonable efforts to communicate with you and provide an appropriate solution.

36. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, creating an account, placing an order, or contacting us, you acknowledge that personal information may be collected, used, processed, transferred, and disclosed as described in our Privacy Policy.

37. Termination

We may suspend or terminate your access to our website or services at any time where we reasonably believe that you have violated these Terms, misused our services, engaged in fraudulent activity, or created risk for Bokshatin, our customers, or third parties.

Termination does not affect rights and obligations that arose before termination, including payment obligations, return obligations, intellectual property rights, liability limitations, dispute provisions, and legal rights.

38. Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed from these Terms.

The remaining provisions will remain valid and enforceable.

39. No Waiver

If we do not enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision later.

Any waiver must be in writing to be effective.

40. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, Legal Notice, and any other policies posted on our website, form the entire agreement between you and Bokshatin regarding your use of our website and purchase of our products.

These Terms replace any prior agreements, communications, or understandings relating to the same subject matter.

41. Governing Law

These Terms of Service and any dispute or claim arising from or related to these Terms, your use of our website, or your purchase of products from Bokshatin shall be governed by the laws of the Netherlands, without regard to conflict of law principles.

If you are a consumer located in the European Union, European Economic Area, United Kingdom, Canada, Mexico, Australia, the United States, or another jurisdiction, this governing law clause does not deprive you of any mandatory consumer protection rights that cannot be excluded under the laws of your country or region of residence.

42. Dispute Resolution

If you have a concern or dispute, please contact us first at:

info@bokshatin.shop

We will make reasonable efforts to resolve the issue through customer support.

Where permitted by law, disputes shall be handled by the competent courts of the Netherlands.

However, if you are a consumer, you may also have the right to bring claims in your country or region of residence where mandatory consumer protection laws provide such rights.

For customers in the European Union, you may also have access to consumer protection authorities or alternative dispute resolution mechanisms available in your country of residence.

Nothing in this section limits any non-waivable legal rights available to consumers under applicable law.

43. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

The updated version will be posted on bokshatin.shop with a revised “Last Updated” date.

Changes will apply from the date they are posted, unless otherwise stated.

Your continued use of our website after updated Terms are posted means you accept the updated Terms.

If you do not agree to the updated Terms, you should stop using our website and services.

44. Contact Information

If you have questions about these Terms of Service, your order, or our policies, please contact us:

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop

We aim to respond to customer service inquiries within a reasonable timeframe.