Informativa sui rimborsi
Thank you for shopping with Bokshatin at bokshatin.shop. We want every customer to feel confident when purchasing women’s fashion clothing from our store. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, damaged items, incorrect items, and statutory consumer rights are handled.
This policy applies to purchases made through bokshatin.shop.
Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop
By placing an order on our website, you agree to the terms of this Return and Refund Policy.
1. Return Window
Bokshatin accepts eligible returns within 30 days after the order is delivered.
To be eligible for a return, the item must meet all of the following conditions:
- The item must be unworn, unused, unwashed, and unaltered.
- The item must be in the same condition as received.
- The item must have all original tags, labels, protective materials, and packaging attached or included.
- The item must be free from perfume, deodorant, makeup, stains, pet hair, damage, odors, or signs of wear.
- The item must include the original receipt, order confirmation, or proof of purchase.
- The return request must be approved by Bokshatin before the item is sent back.
Items returned without prior approval may be refused, delayed, or sent back to the customer.
2. How to Request a Return
To request a return, please contact us at:
Please include the following information in your return request:
- Your full name
- Order number
- Email address used for the order
- Product name
- Reason for return
- Clear photos if the item is damaged, defective, incorrect, or not as described
Once we receive your request, we will review it and provide return instructions if the item is eligible.
Please do not send any item back before receiving our return approval and return instructions.
3. Return Address
Approved returns may be sent to:
Bokshatin
Noorder Esweg 22
7921 CX Zuidwolde
Netherlands
Customers must follow the return instructions provided by our customer support team. Depending on your location, order details, and the nature of the return, we may provide additional return instructions before the item is shipped back.
4. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or required otherwise by applicable law, customers are responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return is fully processed.
Bokshatin is not responsible for returned items that are lost, delayed, damaged, or misdelivered during return shipment.
If the return is caused by our error, such as sending the wrong item or a defective item, we will provide a reasonable solution, which may include a replacement, refund, or return shipping support, depending on the situation and applicable law.
5. Non-Returnable Items
The following items cannot be returned unless they are defective, damaged, incorrect, not as described, or returnable under applicable consumer protection law:
- Items that have been worn, washed, used, altered, or damaged by the customer
- Items without original tags, labels, or packaging
- Items with makeup marks, perfume, deodorant, stains, odors, pet hair, or signs of wear
- Final sale items clearly marked as “Final Sale” at the time of purchase
- Gift cards or store credits
- Customized, personalized, or made-to-order items
- Underwear, bodysuits, swimwear, lingerie, and similar intimate apparel if hygiene seals or protective packaging have been removed
- Earrings, hair accessories, and other hygiene-sensitive accessories if packaging has been opened
- Items returned after the applicable return period
- Items returned without proof of purchase
- Items sent back without return approval
This section does not limit any rights you may have under applicable consumer protection laws.
6. Condition Inspection
All returned items are inspected after arrival.
A refund may be refused or reduced if:
- The item has been worn, washed, used, damaged, stained, or altered.
- Tags, labels, packaging, or accessories are missing.
- The item is not in original resaleable condition.
- The item returned is not the item originally purchased.
- The return is received outside the applicable return window.
- The return was sent without approval or proof of purchase.
If a return is rejected, we will contact you by email. In some cases, the item may be returned to you at your cost.
7. Refunds
Once we receive and inspect your approved return, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to the original payment method used at checkout.
Refund processing usually takes 5–10 business days after approval. Your bank, card issuer, PayPal, payment provider, or financial institution may require additional time to post the refund to your account.
Bokshatin does not control payment provider processing times.
8. Refund Amount
If your return is approved, we will refund the purchase price of the returned item.
Original shipping fees, priority shipping fees, express shipping fees, insurance fees, customs duties, taxes, import charges, handling fees, and other non-product charges are non-refundable unless required by applicable law or the refund is due to our error.
If your order received free standard shipping, there is no standard shipping amount to refund.
If only part of an order is returned, only the approved returned item or items will be refunded.
9. Exchanges
We may offer exchanges for eligible items depending on product availability.
Exchanges may be accepted for:
- A different size
- A different color
- A replacement for a defective item
- A replacement for an incorrect item received
To request an exchange, contact us at:
If the requested replacement item is unavailable, we may offer a refund, store credit, or another suitable solution.
Customers are responsible for exchange shipping costs unless the exchange is due to our error, a defective item, or applicable law requires otherwise.
10. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, incorrect, or incomplete item, contact us at:
Please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging
- Photos of the shipping label, if relevant
If we confirm that the item is damaged, defective, incorrect, or not as described, we will provide an appropriate solution. This may include a replacement, refund, store credit, or return shipping support, depending on the circumstances and applicable law.
This does not affect your statutory consumer rights.
11. Size, Fit, and Color Differences
Bokshatin sells women’s fashion clothing, and sizing may vary slightly depending on design, fabric, cut, and style.
Customers are responsible for checking product descriptions, size charts, and measurements before placing an order.
Returns due to size, fit, or personal preference may be accepted if the item meets our return conditions and is returned within the applicable return period.
Please note:
- Slight color differences may occur due to screen settings, lighting, photography, and display differences.
- Minor measurement differences may occur due to manual measurement and fabric characteristics.
- These minor differences are not considered defects unless the item is materially different from the product description.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will try to assist you, but we cannot guarantee cancellation once the order has entered processing, packing, or shipment.
If your order has already been shipped, you may need to wait for delivery and request a return under this policy.
If a cancellation is approved before shipment, we will refund the order to the original payment method.
13. Refused or Failed Delivery
If a package is refused, unclaimed, rejected, or returned to us because of an incorrect address, failed delivery attempt, unpaid customs charges, or customer refusal, we may deduct the following from any refund where permitted by law:
- Original shipping costs paid by Bokshatin
- Return shipping costs
- Carrier handling fees
- Customs, import, or clearance charges
- Any other direct costs caused by the failed or refused delivery
If the package cannot be recovered or is abandoned by the carrier due to customer refusal or failure to claim it, we may be unable to issue a refund.
14. Customs Duties, Taxes, and Import Fees
For international orders, customers may be responsible for customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.
These charges are not controlled by Bokshatin and are not considered product charges paid to us.
If a package is returned because the customer refuses to pay customs charges or fails to complete customs clearance, any refund may be reduced by shipping costs, return costs, customs costs, and handling fees where permitted by law.
This section does not limit any rights you may have under applicable consumer protection laws.
15. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please take the following steps:
- Check your bank account, card account, PayPal account, or original payment account again.
- Contact your credit card company, bank, PayPal, or payment provider, as processing times may vary.
- Contact us at info@bokshatin.shop if you still have not received your refund after a reasonable processing period.
Please include your order number and refund confirmation details when contacting us.
16. Store Credit
In some cases, we may offer store credit as an alternative to a refund.
Store credit may be offered for:
- Approved exchanges
- Customer preference returns
- Special customer service resolutions
- Returns where the customer chooses store credit instead of refund
Store credit is not redeemable for cash unless required by applicable law.
If you are legally entitled to a refund, store credit will not replace your legal refund rights unless you choose it voluntarily.
17. Promotional Orders, Discounts, and Bundles
If you return an item purchased with a discount, promotion, coupon, or bundle offer, your refund will be calculated based on the actual amount paid for the returned item.
If returning part of a bundle or promotional order causes the original order to no longer qualify for the promotion, the refund may be adjusted to reflect the remaining eligible discount, where permitted by law.
Free gifts, promotional items, or bonus products must be returned with the original item if the return causes the order to no longer qualify for the promotion. If the free gift is not returned, its value may be deducted from the refund where permitted by law.
18. European Union, EEA, and Netherlands Right of Withdrawal
If your order is shipped to the European Union or European Economic Area, you may have the legal right to withdraw from your online purchase within 14 days from the day you, or a person designated by you, receives the goods.
This right allows eligible customers to cancel the purchase without giving a reason.
To exercise your right of withdrawal, contact us at:
You must clearly inform us of your decision to withdraw from the contract within the 14-day withdrawal period.
After notifying us, you must return the goods without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.
Returned items must be sent back in a condition that allows inspection. You may be responsible for any diminished value of the goods if the loss in value results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
For hygiene-sensitive items, sealed goods that are not suitable for return for health or hygiene reasons may not be eligible for withdrawal if they have been unsealed after delivery, unless defective or required otherwise by law.
If the withdrawal is valid, we will refund eligible payments received from you, including standard delivery costs if you paid them, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.
Because Bokshatin may offer free standard shipping on certain orders, there may be no standard shipping charge to refund.
We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back, whichever occurs first.
19. United Kingdom Consumer Cancellation Rights
If your order is shipped to the United Kingdom, you may have the right to cancel an online purchase within 14 days after receiving the goods, unless an exception applies.
To cancel under this right, contact us at:
After cancellation, you must return the goods within the legally required timeframe and follow our return instructions.
If your cancellation is valid, we will refund eligible payments in accordance with applicable UK consumer laws. We may deduct an amount if the returned goods show signs of use, damage, or handling beyond what is necessary to inspect the item.
This section does not affect any additional rights you may have if the item is faulty, not as described, or not fit for purpose.
20. United States Customers
For customers in the United States, returns are accepted according to this Return and Refund Policy.
Depending on your state of residence, you may also have additional consumer rights that cannot be excluded or limited by this policy.
Nothing in this policy is intended to limit rights you may have under applicable U.S. consumer protection laws.
21. Canadian Customers
For customers in Canada, returns are accepted according to this Return and Refund Policy.
Nothing in this policy is intended to limit any rights you may have under applicable Canadian consumer protection laws, including rights relating to defective goods, misleading descriptions, or goods that do not meet applicable legal requirements.
22. Mexican Customers
For customers in Mexico, returns are accepted according to this Return and Refund Policy.
Nothing in this policy is intended to limit any mandatory rights you may have under applicable Mexican consumer protection laws, including rights related to defective products, incorrect products, or products that do not match the description.
23. Australian Customers
For customers in Australia, our products come with guarantees that cannot be excluded under Australian Consumer Law where applicable.
You may be entitled to a repair, replacement, refund, or other remedy if an item fails to meet applicable consumer guarantees, including where the item is faulty, unsafe, not as described, not of acceptable quality, or not fit for its intended purpose.
This Return and Refund Policy does not exclude, restrict, or modify any rights you may have under Australian Consumer Law.
Change-of-mind returns are handled under our standard return conditions, but your statutory rights for faulty or non-compliant products remain unaffected.
24. Items Purchased from Other Sellers
This Return and Refund Policy only applies to items purchased directly from bokshatin.shop.
If you purchased a Bokshatin product or a similar product from another website, marketplace, reseller, social media seller, or third-party platform, please contact the original seller for return and refund support.
We are not responsible for orders placed outside bokshatin.shop.
25. Abuse of Return Policy
We reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably believe there is abuse of this policy, including but not limited to:
- Excessive return activity
- Returning worn or used items as new
- Returning items different from those purchased
- False damage claims
- Fraudulent payment activity
- Chargeback abuse
- Repeated refusal of deliveries
- Misuse of promotions or free gifts
Any action taken under this section will comply with applicable law and will not limit mandatory consumer rights.
26. Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at:
We will make reasonable efforts to resolve the issue.
If you open a chargeback or payment dispute before contacting us, we may be limited in our ability to process a refund, exchange, or replacement while the dispute is under review by the payment provider.
This does not limit any rights you may have under applicable law.
27. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, damaged items, or this policy, please contact us:
Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop
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