Verzendbeleid

Thank you for shopping with Bokshatin at bokshatin.shop. This Shipping Policy explains how we process, ship, and deliver orders for women’s fashion clothing and related fashion products purchased from our online store.

This Shipping Policy applies to all orders placed through bokshatin.shop.

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop

By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

Bokshatin ships women’s fashion clothing and related fashion products to customers in multiple countries and regions, including but not limited to:

• United States
• Canada
• Mexico
• Australia
• United Kingdom
• Germany
• France
• Netherlands
• Other European countries
• Other supported international destinations available at checkout

Shipping availability may vary depending on the destination country, address, logistics restrictions, carrier service coverage, customs rules, and product availability.

If your country or region is not available at checkout, we may currently be unable to ship to your location.

2. Free Standard Shipping

Bokshatin provides free standard shipping on all orders.

There is no minimum purchase amount required to receive free standard shipping.

Free standard shipping applies automatically at checkout when your shipping destination is supported by our delivery network.

Unless otherwise clearly stated at checkout, we do not charge customers for standard shipping.

3. Estimated Delivery Time

The estimated standard delivery time is:

15–20 business days

This estimated delivery period generally begins after your order has been processed, packed, and handed over to the shipping carrier.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, carrier arrangements, customs clearance, local delivery conditions, public holidays, weather conditions, and other factors outside our control.

4. Order Processing Time

After you place an order, we will review, verify, and process your order before shipment.

Order processing usually includes:

• Payment confirmation
• Order verification
• Product preparation
• Quality inspection
• Packing
• Shipping label creation
• Handover to the carrier or logistics partner

Most orders are processed within a reasonable timeframe after payment confirmation. During high-volume periods, promotional campaigns, holidays, inventory adjustments, or unexpected operational delays, processing may take longer.

If we require additional information to process your order, we may contact you by email at the address provided during checkout.

5. Delivery Time vs. Processing Time

Please note that processing time is separate from delivery time.

The estimated delivery time of 15–20 business days refers to the estimated transit and delivery period after the order has been processed and dispatched.

The total time from order placement to delivery may include both:

• Order processing time
• Shipping and delivery time

We make reasonable efforts to process and dispatch orders as quickly as possible.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email.

Where tracking is available, the email may include:

• Tracking number
• Carrier or logistics provider information
• Tracking link
• Estimated delivery updates

Tracking information may take several days to update after shipment. In some cases, tracking may not update immediately while the package is in transit between logistics facilities, countries, or customs checkpoints.

If tracking does not update for a period of time, this does not necessarily mean the package is lost.

7. Delivery Destinations and Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please ensure that your shipping address includes:

• Full name
• Street address
• Apartment, suite, unit, or building number, if applicable
• City
• State, province, or region
• Postal code or ZIP code
• Country
• Valid phone number
• Correct email address

Bokshatin is not responsible for delivery delays, failed delivery, returned packages, lost packages, additional shipping costs, or customs issues caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

info@bokshatin.shop

We will try to assist you, but we cannot guarantee address changes once an order has entered processing, packing, or shipment.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible at:

info@bokshatin.shop

Please include your order number and the correct shipping address.

We can only update a shipping address if the order has not yet been processed, packed, or shipped.

Once an order has been shipped, we may be unable to change the delivery address. In that case, you may need to contact the carrier directly if delivery management options are available.

9. International Shipping

Bokshatin serves customers in multiple international markets, including North America, Europe, the United Kingdom, Australia, and other supported regions.

International shipping may involve:

• Customs inspections
• Import processing
• Local postal or courier handover
• Destination country delivery procedures
• Regional carrier delays
• Public holidays or customs backlogs

International delivery times may vary by country and may be affected by customs clearance and local logistics conditions.

10. Customs Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may be imposed by the destination country.

These charges are determined by local customs authorities and are not controlled by Bokshatin.

Unless clearly stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or related charges required by their country or region.

Bokshatin is not responsible for delays caused by customs clearance, customs inspections, import restrictions, or customer failure to pay required import charges.

If a package is returned, refused, delayed, abandoned, or destroyed because the customer fails to pay customs charges or complete customs clearance, any refund may be reduced by shipping costs, return costs, customs costs, carrier charges, and handling fees where permitted by law.

11. Delivery Delays

Although our standard delivery estimate is 15–20 business days, delays may occur due to circumstances outside our control.

Possible causes of delay include:

• Customs clearance
• High shipping volume
• Carrier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping address
• Remote delivery locations
• Local delivery disruptions
• Security inspections
• Payment verification delays
• Supply chain disruptions
• Force majeure events
• International transport delays

Bokshatin is not responsible for delays caused by carriers, customs authorities, incorrect customer information, or events beyond our reasonable control.

If your order is significantly delayed, please contact us at:

info@bokshatin.shop

We will review the situation and provide assistance where possible.

12. Split Shipments

In some cases, items from the same order may be shipped separately.

Split shipments may occur because of:

• Product availability
• Warehouse arrangements
• Inventory location
• Package size or weight
• Logistics efficiency
• Carrier restrictions

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

There is no additional standard shipping charge for split shipments.

13. Failed Delivery Attempts

If a carrier attempts delivery but cannot complete it, the package may be held at a local facility, returned to the sender, or marked as undeliverable.

Failed delivery may occur due to:

• Incorrect address
• Missing apartment or unit number
• Recipient unavailable
• Refusal of delivery
• Customs charges unpaid
• Package not collected
• Building access restrictions
• Local carrier delivery limitations

Customers are responsible for monitoring tracking updates and responding to carrier notices.

If a package is returned to us because of failed delivery caused by customer error or inaction, we may deduct shipping costs, return costs, carrier fees, and handling fees from any refund where permitted by law.

14. Refused Packages

If you refuse delivery of a package, fail to accept delivery, or refuse to pay applicable customs duties, taxes, or import fees, the package may be returned, abandoned, or destroyed by the carrier or customs authority.

If a refused package is returned to us, any refund may be reduced by:

• Original shipping costs paid by Bokshatin
• Return shipping fees
• Customs charges
• Carrier handling fees
• Import or clearance fees
• Other direct costs caused by refusal

If the package is abandoned or destroyed and cannot be returned to us, we may be unable to issue a refund.

This section does not limit any rights you may have under applicable consumer protection laws.

15. Lost Packages

If you believe your package is lost, please contact us at:

info@bokshatin.shop

Please include:

• Your order number
• Full name
• Shipping address
• Tracking number, if available
• Description of the issue

We will review the tracking information and may contact the carrier or logistics provider for further investigation.

A package is not considered lost simply because tracking has not updated for a short period of time, especially during international transit or customs processing.

If the carrier confirms that the package is lost, we may offer a replacement, refund, store credit, or another appropriate solution depending on the circumstances and applicable law.

16. Packages Marked as Delivered

If tracking shows that your package has been delivered but you have not received it, please take the following steps:

1. Check your mailbox, parcel locker, front door, reception desk, mailroom, porch, garage, building office, or other common delivery areas.
2. Ask household members, neighbors, building staff, or reception staff if they received the package.
3. Check whether the carrier left a delivery notice.
4. Contact the local carrier for delivery confirmation.
5. Contact us at info@bokshatin.shop with your order number and tracking details.

If the package is marked as delivered to the address provided at checkout, Bokshatin is not responsible for theft, loss, or misplacement after confirmed delivery unless required by applicable law.

We will still make reasonable efforts to assist you with the carrier investigation where possible.

17. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

info@bokshatin.shop

Please provide:

• Your order number
• Clear photos of the damaged package
• Clear photos of the shipping label
• Clear photos of the damaged product
• A description of the issue

Please keep the original packaging and product until the issue is resolved, as the carrier may require evidence for investigation.

If the product itself is damaged, defective, or unusable, we will review the case under our Return and Refund Policy.

18. Incorrect or Missing Items

If you receive an incorrect item or your order is missing an item, contact us at:

info@bokshatin.shop

Please include:

• Your order number
• Photos of the items received
• Photos of the package and shipping label
• A description of what is incorrect or missing

After reviewing the issue, we may offer a replacement, refund, store credit, or another appropriate solution.

19. Shipping Restrictions

We reserve the right to restrict, refuse, or cancel shipment to certain addresses, countries, regions, or locations where shipping is unavailable, prohibited, unreliable, or commercially unreasonable.

Shipping restrictions may apply to:

• Remote locations
• PO Boxes or parcel lockers in certain countries
• Military addresses
• Freight forwarding addresses
• Restricted territories
• Regions affected by sanctions, war, logistics suspension, or carrier limitations
• Addresses with repeated failed delivery issues

If we cannot ship your order, we will contact you and may cancel the order and issue a refund.

20. PO Boxes, Parcel Lockers, and Freight Forwarders

We may ship to PO Boxes or parcel lockers where supported by the carrier and destination country.

However, some delivery services may not support PO Boxes, parcel lockers, military addresses, or freight forwarding addresses.

If you use a freight forwarder, reshipping company, parcel forwarding service, or third-party receiving address, Bokshatin is not responsible for loss, damage, delay, customs issues, or delivery problems that occur after the package is delivered to the forwarding address.

Delivery to a freight forwarder or third-party receiving address may be considered completed once tracking confirms delivery to that address.

21. Delivery to Remote Areas

Delivery to remote areas may take longer than the standard estimated delivery timeframe.

Remote-area delivery may be affected by:

• Limited carrier routes
• Regional delivery schedules
• Weather conditions
• Local infrastructure
• Carrier handover delays
• Customs or border processing

The standard delivery estimate of 15–20 business days may be extended for remote or hard-to-reach destinations.

22. Holiday and Peak Season Shipping

During holidays, seasonal sales, promotional events, or peak shopping periods, order processing and delivery may take longer than usual.

Peak periods may include:

• Black Friday and Cyber Monday
• Christmas and New Year holidays
• Local public holidays
• Major shopping events
• Warehouse inventory periods
• Carrier peak seasons

We recommend placing orders early during peak seasons to allow additional delivery time.

23. Order Tracking Responsibility

Customers are responsible for monitoring tracking updates after shipment.

If the carrier requires action from you, such as customs clearance, address confirmation, pickup, delivery scheduling, or payment of import charges, you must respond within the carrier’s required timeframe.

Bokshatin is not responsible for failed delivery, returned packages, abandoned packages, or delays caused by failure to respond to carrier or customs notices.

24. Shipping Insurance

Standard shipping may not include full insurance coverage unless stated at checkout or provided by the carrier.

If a package is lost or damaged in transit, we will review the situation and work with the carrier where possible.

Any resolution may depend on carrier investigation results, available tracking information, shipping records, customer cooperation, and applicable law.

25. Order Cancellation Before Shipment

If you wish to cancel your order before shipment, please contact us as soon as possible at:

info@bokshatin.shop

We will try to assist you, but we cannot guarantee cancellation once the order has entered processing, packing, or shipment.

If the order has already been shipped, you may need to wait for delivery and request a return according to our Return and Refund Policy.

26. Returns Related to Shipping Issues

If an order is returned to us due to an incorrect address, failed delivery, refusal, customs issue, or failure to collect the package, we will review the case.

Where permitted by law, any refund may be reduced by:

• Shipping costs paid by Bokshatin
• Return shipping costs
• Customs or carrier charges
• Handling fees
• Any other direct costs caused by the failed delivery

If you would like the order reshipped, additional shipping fees may apply where permitted by law.

27. Product Availability and Shipment Timing

All orders are subject to product availability.

If an item becomes unavailable after your order is placed, we may:

• Contact you with an alternative option
• Ship available items separately
• Cancel the unavailable item
• Issue a refund for the unavailable item
• Cancel and refund the full order if necessary

We are not responsible for delays caused by product unavailability, but we will make reasonable efforts to provide a suitable solution.

28. Force Majeure and Events Beyond Our Control

Bokshatin is not responsible for shipping delays, failure to deliver, or performance issues caused by events beyond our reasonable control.

These events may include:

• Natural disasters
• Severe weather
• Fire, flood, earthquake, or storm
• War, civil unrest, terrorism, or government action
• Epidemics or pandemics
• Strikes or labor disputes
• Customs delays
• Carrier disruptions
• Supply chain issues
• Port congestion
• Air transport delays
• Internet or technology failures
• Payment provider disruptions
• Changes in law or regulation
• Other events outside our reasonable control

If such an event affects your order, we will make reasonable efforts to communicate with you and provide assistance where possible.

29. Customer Support for Shipping Questions

If you have questions about shipping, tracking, delivery status, customs, or shipping-related issues, please contact us:

Email: info@bokshatin.shop

Please include your order number so we can assist you more efficiently.

We aim to respond to shipping inquiries within a reasonable timeframe.

30. Relationship With Other Policies

This Shipping Policy should be read together with our:

• Terms of Service
• Privacy Policy
• Return and Refund Policy
• Legal Notice
• Any other policy posted on bokshatin.shop

If there is any conflict between this Shipping Policy and mandatory consumer protection laws, the applicable mandatory legal rights will prevail.

31. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, delivery partners, service areas, legal requirements, business operations, or Shopify store settings.

When we update this Shipping Policy, we will revise the “Last Updated” date at the top of this page.

The updated policy will apply from the date it is posted on bokshatin.shop, unless otherwise required by law.

32. Contact Information

For shipping-related questions, please contact us:

Bokshatin
Noorder Esweg 22, 7921 CX Zuidwolde, Netherlands
Email: info@bokshatin.shop
Website: bokshatin.shop

We will make reasonable efforts to assist with shipping, tracking, and delivery concerns.